Privacy Policy

Who we are

Design Design L.L.C (“Design Design”) takes your privacy seriously. That is why Design Design will only use your personal data to provide you with the products and services you have requested, as well as to administer your inquiries. Design Design will not sell or share your personal data with third-parties unless you grant us explicit permission to do so, and will never use your personal data for any reason other than the reasons described within this Privacy Policy.

About our Privacy Policy

Design Design’s Privacy Policy (the “Policy”) outlines your relationship with our business and explains in detail how we use the information that you provide us with.

Design Design is committed to upholding and maintaining your personal rights. We operate our business in-line with the UAE Personal Data Protection Law. As part of Design Design’s ongoing commitment to uphold your rights, we will also extend advice on how you can issue formal complaints to relevant authorities, such as the UAE Data Office.

About Design Design

Design Design is registered with the Dubai Economy Department under the commercial license no 509538 to provide professional interior design services. If you have any questions or would like more details about how we use your personal information, please refer to the Contact Us section below.

You can find more information about us at: https://designdesignllc.com/contact-us/

Our company obligations

As a data controller, Design Design is legally responsible for the personal data that you provide. In honouring that responsibility, we pledge to uphold our commitments under the UAE Federal Decree-Law No. 45 of 2021.

In ways that are both fair and legal

As described within this Policy

In ways that are necessary for the fulfilment of our services

In addition, Design Design processes the personal data you submit or we collect your personal data as a data processor. As part of this role, Design Design takes all the necessary precautions to secure the personal data we collect, process and store.

Design Design will only use your details:

Design Design may occasionally use the data you provide us with for marketing, relationship

management or account management activities. These activities are designed to ensure you have adequate information about other products and/or services we offer, that we have reason to believe you may be interested in. You have the right to opt-out of these activities at any time.

What information do we collect?

In order for Design Design to provide you with the products and services you have signed up or provided consent to, we need to collect and process personal details about you.

This is information you provide Design Design about you by providing information or filling in forms on the Design Design website (www.designdesignllc.com) or at the office or by corresponding with us (for example, by telephone, e-mail or any other digital or electronic form). The information includes your personal details when you submit your inquiry, share details via the web-app’s social media functions, and when you provide information via telephone calls. If you contact us, Design Design will keep at least an electronic record of such correspondence, including personal information shared at that time. The personal information you provide Design Design may include your name, address, e-mail address and phone number, certain device information and other registration information you choose to provide (“personal details”).

Design Design collects and processes personal details for specific, lawful purposes only, or for the performance of tasks carried out by Design Design in the interests of the inquirer.

Why do we collect personal details?

The details protection law allows Design Design to use your personal details provided we have acceptable reasons for doing so. This might include sharing your personal details outside Design Design. The law categorises these acceptable reasons as follows:

To fulfil our obligations to you under our terms and conditions or

When it is our legal duty (legal obligation); or

When it is in our legitimate interests (legitimate interests); or

A legitimate interest is when we have a business reason to use your information. However, our legitimate interest must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we shall inform you what that reason is.

Sensitive details

Design Design does not collect any sensitive personal details about you. Sensitive personal details refers to (but is not limited to) information about your race or ethnic background, religious or political affiliations, trade union affiliations, sexual orientation or criminal background.

Consent

Please note that when you submit personal details on our website, you are giving Design Design your explicit consent to use those personal details in line with this Policy.

Details processing, storage and transfer of personal details

Design Design collects and stores personal details in the United Arab Emirates. Design Design uses carefully selected and recognised third-parties to provide minor commerce services. Some of these third-parties may operate outside the United Arab Emirates.

You agree that we have the right to transfer the personal details described in this Policy to and from, and process and store it in the United Arab Emirates and (where applicable or required) with processors in other countries, some of which may have less protective privacy laws than those where you reside. Where this is the case, we will take appropriate security measures to protect your personal details in accordance with this Policy.

We may share your personal details with organisations outside Design Design including:

Fraud prevention agencies;

Companies we have a joint venture or agreement to co-operate with;

Third-party marketing agencies;

We may also share your personal details if the corporate structure of Design Design changes in the future:

We may choose to sell, transfer, or merge parts of our business, or our assets, and we may seek to acquire other businesses or merge with them. During any such process, we may share your details with other parties. We will only do this if the other party agree to keep your details safe and private.

If a change to Design Design happens, then other parties may use your details in the same way as set out in this Policy.

Design Design will take all steps reasonably necessary to ensure your personal details is processed fairly and lawfully. By submitting your personal details, you agree to such processing in order for Design Design to perform its general administrative functions, including but not limited to responding to enquiries you raise via the website and maintaining contacts for future informational or promotional activities. Unless otherwise notified, Design Design does not ordinarily engage in automated decision making when processing your personal details.

Design Design may process your details based on more than one legal ground. Circumstances under which we may be required to process your details under more than one legal ground may include:

To preserve the integrity of our details bases, to carry out on-going website updates, for research, analytics and statistics purposes and to ensure compliance with applicable laws, Design Design retains personal details submitted by users for a reasonable length of time unless otherwise prescribed by the applicable Law.

Design Design is not responsible for the accuracy of the information you provide, and will modify or update your personal details in our details bases upon your request. We will erase or archive from active use your personal details upon request, unless we are required to retain it in accordance with applicable laws or to perform agreed services. By accessing or using the website, you do hereby represent and warrant that you understand that all information submitted by you through the website or otherwise to Design Design may be used in accordance with applicable laws and this Policy.

Your rights

In all the above cases in which we collect, use or store your personal details, you may have the following rights and, in most cases, you can exercise them. These rights include:

The right to obtain information regarding the processing of your personal details and access to the personal details which Design Design holds about you.

The right to withdraw your consent to the processing of your personal details at any time. Please note, however, that we may still be entitled to process your personal details if we have another legitimate reason for doing so. For example, we may need to retain personal details to comply with a legal or contractual obligation.

In some circumstances, the right to receive some personal details in a structured, commonly used and machine-readable format and/or request that we transmit those details to a third party where this is technically feasible. Please note that this right only applies to personal details which you have provided directly to Design Design.

The right to request that we rectify your personal details if it is inaccurate or incomplete.

The right to request that we erase your personal details in certain circumstances. Please note that there may be circumstances where you ask Design Design to erase your personal details, but we are legally entitled to retain it.

The right to object to, or request that we restrict, our processing of your personal details in certain circumstances. Again, there may be circumstances where you object to, or ask us to restrict, our processing of your personal details but we are legally entitled to refuse that request;

The right to lodge a complaint with the relevant details protection authority if you think that any of your rights have been infringed by us.

You can ask us to restrict the use of your personal details if:

It is not accurate.

It has been used unlawfully but you do not want Design Design to delete it.

It is not relevant anymore, but you want Design Design to keep it for use in legal claims.

Marketing and communications

Design Design may send you marketing communications if you have given your contact details and opted-in to marketing communications. We may use your personal information to tell you about relevant products, services and offers. This is also referred to as ‘marketing’.

Details retention

Design Design will store your personal details for a period of ten years after your last communication with us, unless otherwise noted and explicitly stated. Design Design stores personal details relating to transactions, payments and services for a period of up to ten years from the date of last interaction. This period may be extended under certain circumstances as part of our ongoing commitment to comply with applicable law.

Design Design will retain your personal information for as long as you are a potential or confirmed client of Design Design. Within ten years after your last interaction with Design Design, we may keep your details:

To maintain records to comply with our legal and regulatory obligations.

To respond to any questions or complaints.

To show that we serviced you fairly and ethically.

Since Design Design may not delete it for legal, regulatory or medical reasons.

Design Design may also keep your details for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.

Our security

As part of our ongoing commitment to the valid personal details protection law, Design Design will report any security breaches or attempted breaches to the relevant authorities within 24 hours. Design Design shall subsequently contact all those affected by the breach within 72 hours of its occurrence. 

Although Design Design endeavors to take steps to provide a secure environment for users accessing the website, due to the nature of the Internet, Design Design cannot guarantee confidentiality or security of the personal and other information being provided. Design Design makes no warranty whatsoever to you, express or implied, regarding the security of the website, including with respect to the ability of unauthorized persons to intercept or access information transmitted by you through the Internet.

Further, despite all possible security measures that Design Design would take to keep our website free from hacking and other interference, the website like any other website is not free from such risks. Design Design disclaims all liability on account of any loss or damage that any user may suffer or incur on account of any alteration or manipulation of any details or information accessed or downloaded from our website.

Whilst Design Design endeavors to take every reasonable precaution to ensure accuracy, security and confidentiality of information available through the website, Design Design cannot be held responsible for any consequence of any action(s) carried out by any authorised or unauthorised user.

Changes to this Privacy Notice

Design Design may update this Policy from time to time as the website changes and privacy law evolves. If such updates occur, Design Design shall do so online and follow such other steps as required by the then applicable law.

Contact us

Design Design is committed to upholding your rights. If you have any questions, complaints, comments or concerns about this Policy or if you wish to exercise your rights in relation to your personal details or submit a complaint, please contact us at:

You can also refer your concerns directly to the UAE Details Office, the body that regulates the handling of personal details in the UAE.

Design Design shall fully co-operate with the UAE Details Office in the handling of complaints against it.